The complete customer journey — every screen, every system
One storyboard from Google click to swept floors: the customer's phone, the operator's quote desk, the crew app, the portal, and the backend calls firing under each step. Everything below matches the locked architecture and the approved brand.
Landing page — approved ✓
trillionos.app · live designThe cleanout-first page you signed off on: exact lockup, fixed-price promise, photo-first CTA. Google Ads and LSA point here.
Broom-Swept.
Photo-first intake
Customer phone → trillionTwo minutes: contact + consent, then photos straight to R2 through the presign flow that already works. Mid-call, the operator can text this same capture link.
Operator quote desk
trillionos / Electron · opsVision proposes the job scope from the media; Schedule Fit proposes crew/truck slots with travel buffers and confidence. The operator fixes gaps, picks two slots to offer, and hits Publish.
Lead · The Harper Residence
Schedule Fit · offer 2 slots
The proposal, on their phone
signaturehauldc.com/p/<token>The Full Home Cleanout experience we built — their photos, the walkthrough video, room checklist, containers & permits — ending in package + time-slot selection. Every scroll beacons back to analytics.
9:00 AM ✓
1:00 PM
Sign — timestamped, hashed, countersigned
trillion · legalESIGN consent, signature, UTC timestamp, IP, and the SHA-256 of the exact agreement text. The Service Agreement PDF generates with both parties — Tiverton, LLC dba Signature Hauling & Removal, countersigned Dominic Bregenz — and archives to Box.
Harper ✓ · D. Bregenz, Division Head ✓ · Box archived
This Service Agreement (“Agreement”) is entered into as of July 24, 2026 by and between Tiverton, LLC, d/b/a Signature Hauling & Removal (“Company”), and Alex Harper, an individual residing at 4718 Ridge Rd NE, Washington, DC 20002 (“Client”).
1 · Scope of Services
Company shall perform the Complete Home Cleanout described in Schedule A (incorporated from executed Proposal p/HW1g92vmiL), including whole-home clear-out, donation run with charity receipts, recycling separation, and broom-swept finish, on Thursday, July 30, 2026, 9:00 AM–12:00 PM.
2 · Price, Deposit & Payment
Total contract price: $2,850.00. Deposit of $570.00 due upon execution; balance charged upon completion. Right-of-way permit fees pass through at documented county cost.
3 · Cancellation 4 · Hazardous Materials 5 · Liability
Full text: 72-hour cancellation window; excluded materials identified and separately quoted; limitation of liability; electronic-signature consent per ESIGN/UETA…
Deposit — Apple Pay, slot booked
Stripe → trillion webhookSignature flows straight into Stripe Checkout. The webhook — never the redirect — marks it funded, converts the hold into a confirmed Schedule Fit booking, and releases the other slot.
Confirmation texted + emailed · portal invite sent
The customer portal
app.signaturehauldc.comMagic-link sign-in (no passwords, never WorkOS). Projects, the executed agreement, payment records, private before/after media — and one-tap add-ons that reuse the saved card.
Full Home Cleanout · Thu Jul 30
Documents
📄 Service Agreement — executed Jul 24, 10:15 PM UTC · 🧾 Deposit receipt $570Add-on services
Service day — crew app + "on our way"
trillion-exe-app · Twilio · GPSCrew taps EN ROUTE; trillion computes the ETA from crew-phone GPS (OneStep telemetry when wired) and texts the customer. Arrival geofence fires the second text. The checklist gates completion.
Complete Home Cleanout · 9:00–12:00 · Truck 1
Complete — final payment & receipts
Stripe · Resend · portalChecklist satisfied → final invoice charges the saved method (total minus deposit, permit at cost). Donation receipts and after-photos land in the portal; the review ask goes out while the truck is still in the driveway.
PDF in your portal · tax time ready
One brain, many faces
the sync modelEvery screen above is a client of the same API. Server events stream out (SSE) so the Electron calendar, the ops desk, and the portal all move the moment anything happens — no surface ever syncs with another surface.
10–15 cleanouts a month turns cash-positive — and buys the fleet that builds demolition.
Signature's new automated funnel (Google → photo quote → signed proposal → deposit) raises the average ticket to $2,850 and cuts intake labor. That flips the cleanout division to positive cash flow at today's volume, and the surplus funds a four-phase equipment ladder where every new asset carries its own revenue line.
The engine is already built.
This isn't a plan that starts with buying trucks. It starts with software that's live: a cleanout landing page, photo-first fixed-price quoting, an interactive proposal customers sign on their phone with a timestamped agreement, Apple Pay deposits that lock a crew slot, a customer portal with one-tap add-ons, and "crew is on the way" texts. Two things about that system change the math:
Higher average ticket
The proposal leads with the Complete package (donation run included) and upsells White-Glove at $4,200. Signed on the phone, deposit collected in the same minute.
Lower intake labor
The funnel does the dispatcher's intake work — quotes, booking, reminders, payment. A part-time coordinator replaces a full-time seat at this volume.
Chargeback & churn armor
Every job carries a timestamped agreement, photo record, and payment trail — deposits stick, disputes die, reviews compound.
What one cleanout actually nets.
Old way — $2,000 ticket
At 15 jobs this barely covers Phase-1 fixed costs — +$112/mo. Survival, not growth.
Signature journey — $2,850 ticket
Same crew, same truck, same day — $510 more per job because the funnel sells the right package and collects it.
Assumptions: 38% payroll burden per the pro-forma input; crew cost reflects a two-person team at $33/$28 per hour on a blended ¾ job-day; 40% variable covers disposal fees, fuel, supplies, and per-job permits. Container street permits pass through to the customer at county cost.
10, 12, and 15 jobs — every cost in, nothing hidden.
| Phase-1 month | 10 jobs | 12 jobs | 15 jobs |
|---|---|---|---|
| Revenue @ $2,850 avg | $28,500 | $34,200 | $42,750 |
| Job contribution (40%) | $11,400 | $13,680 | $17,100 |
| Coordinator (part-time) | −$1,800 | −$1,800 | −$1,800 |
| Asset payments — GMC $1,900 + Isuzu NRR $1,436 + tools $302 | −$3,638 | −$3,638 | −$3,638 |
| Phase-1 ops overhead (insurance, maintenance, yard, telematics — pro-rated) | −$3,900 | −$3,900 | −$3,900 |
| Net cash from cleanouts | +$2,062 | +$4,342 | +$7,762 |
That surplus is the expansion budget.
A steady 12-job month banks ≈ $4,300; a 15-job month banks ≈ $7,800. Eight to ten months of that funds the $31,500 Kenworth down payment and the $9,000 container down payment — without touching partner capital. Every deposit collected through the funnel arrives before we spend a dollar of fuel.
The $695,000 fleet, bought in the order it pays.
Financing assumption on every line: 15% down · 8.50% · 72-month fully amortizing (dealer quotes replace these). Prices cross-checked against current listings.
| Asset | Est. price | Down | Monthly |
|---|---|---|---|
| Isuzu NRR dump-body cleanout truck | $95,000 | $14,250 | $1,436 |
| Kenworth T480 Class 8 roll-off (CDL-spec) | $210,000 | $31,500 | $3,173 |
| High-flow CTL / skid steer | $110,000 | $16,500 | $1,662 |
| 8–10t excavator | $120,000 | $18,000 | $1,813 |
| Ten mixed-size roll-off containers | $60,000 | $9,000 | $907 |
| Breaker, grapple, buckets, forks, broom, guarding | $55,000 | $8,250 | $831 |
| Dust-control, safety, small tools | $20,000 | $3,000 | $302 |
| Equipment trailer | $25,000 | $3,750 | $378 |
| New equipment total | $695,000 | $104,250 | $10,503 |
| Existing GMC payment | — | — | $1,900 |
| Total monthly asset payments (full fleet) | $12,403 |
| Phase | Purchase | Unlocks | Cumulative asset payments |
|---|---|---|---|
| Today | GMC (owned line) | Cleanouts | $1,900 |
| Phase 1 | Isuzu NRR + tools/safety | Two cleanout crews / day capacity | $3,638 |
| Phase 2 | Kenworth T480 + 10 containers | Dumpster rental & hauling line | $7,718 |
| Phase 3 | CTL + demolition attachments | Concrete, pools, clearing, light demo | $10,211 |
| Phase 4 | 8–10t excavator + trailer | Foundations, site work, structures | $12,403 |
The Kenworth must be a properly specified Class 8 / CDL roll-off — a non-CDL truck cannot legally or safely move loaded demolition containers. The 20–25t structural excavator stays rented and heavy transport stays subcontracted, charged directly to each demolition project.
Owning the full fleet costs more than the loans.
| Additional ownership cost (full fleet) | Monthly estimate |
|---|---|
| Commercial auto / equipment insurance | $4,000–$7,000 |
| Maintenance and repair reserves | $4,000–$6,000 |
| Yard / container storage and security | $2,000–$4,000 |
| Permits, registration, compliance | $750–$1,500 |
| Telematics, cameras, software | $500–$1,250 |
| Tires, tracks, tarps, cleaning, wear | $1,500–$3,000 |
| Additional ownership costs | $12,750–$22,750 |
| Fleet carrying cost incl. loans | $25,153–$35,153 / mo |
Every asset pays its own way.
Cleanouts
Carries: GMC + Isuzu NRR.
10–15 jobs/mo at $2,850 avg — already cash-positive, funds the ladder.
Dumpster rental & hauling
Carries: Kenworth + 10 containers.
Rentals sold through the same portal; containers feed cleanout and demo jobs.
Concrete · pools · clearing
Carries: CTL + attachments.
Light demolition scopes quoted from the same photo funnel.
Foundations & site work
Carries: 8–10t excavator + trailer.
Structured demo packages with engineered proposals.
Whole-house demolition
Carries: rented 20–25t structural iron.
Rental + transport billed directly to each project — margin without ownership risk.
Monthly net cash as the lines stack.
Purchase gates — no gate, no buy.
Full diligence package (already briefed to the financial agent): 36-month pro forma, phased-acquisition comparison, debt-service coverage, monthly cash flow, downside testing, buy-versus-rent analysis, and these purchase gates formalized. Equipment prices benchmarked to current Isuzu NRR, Kenworth T480, Takeuchi TL12V2, and Kubota KX080 listings; dealer quotes supersede.